Return and Refund Policy

For any product purchased at Cardrivers, you may return it for a full refund or free replacement, regardless of the reason, within 30 days of the date you receive the product. For better service, please see the complete terms of this policy below.

Return and exchange conditions

  1. Buyers must provide sufficient proof of purchase.
  2. Returns must include all accessories and gifts.
  3. Items must include original packaging.
  4. For returns due to non-product quality issues, the buyer is responsible for the shipping costs, and Cardrivers will refund the cost of the product itself.
  5. For returns due to product quality problems, cardrivers.cn will bear the shipping costs of returning to the warehouse and refund the cost of the product itself.
  6. For defective goods that need to be returned by cardrivers.cn, if the wrong goods are returned to Cardrivers or the defective goods are not returned, the return and exchange policy will be invalid.

How do I return a product?

Step 1. The buyer must provide us with the order number for the online purchase.

Step 2. Cardrivers requires buyers to provide descriptions, pictures, or videos of defective products.

Step 3. The defective products provided require quality judgment and inspection by our technical staff. Cardrivers customer service will contact you within 24 working hours and confirm whether it is a product quality problem. Customer service will send a return label and the nearest warehouse address to the customer based on the customer's address.

Step 4. Send the goods back to the warehouse address provided by customer service, and provide the express delivery number to customer service. After we receive the goods, we will refund the full amount to your original account within 1-2 working days.

Note: For items not purchased directly through the Cardrivers online store, please contact the retailer for a refund

How to cancel an order?

Please contact us via email or phone within 24 hours of placing your order. We can cancel your order without any liability to you and we will provide you with a full refund.

Generally, orders that have been shipped (you have received a tracking number or the order status is Complete) cannot be canceled. If you still need to cancel. Please contact us after receiving the goods, we can provide you with a 30-day no-questions-asked refund.

Return/Exchange Fees

  1. For returns due to product quality problems, such as product damage during transportation, quality problems during use, inconsistent description, etc., Cardrivers will provide you with a return shipping fee and will bear the return shipping costs. Sellers do not need to bear shipping costs.
  2. For returns that are not due to product quality issues, you are responsible for the cost of returning these goods.
  3. If you need to exchange the product, we will send you a brand new replacement product within 1-2 working days after the warehouse receives your return. Cardrivers bears the cost of sending a replacement product to the customer. Sellers do not need to bear shipping costs.

When will I receive my refund?

Once our warehouse receives your returned product, we will issue you a refund immediately. You will receive your refund within 1-2 business days and all refunds will be made back to the customer via the same method the purchase was paid for. Please pay attention to changes in your account amount.

If you have any questions, please feel free to contact us: at service@cardrivers.cn.

Can I still get a refund after 30 days?

  1. For non-product quality issues, Cardrivers no longer supports unreasonable returns and refunds after more than 30 days from the date of receipt of the product.
  2. If it is a product quality problem, you can still initiate a return or exchange request after more than 30 days. However, we do not bear the return freight and exchange freight of the product. You need to bear the freight yourself. You can still get a full refund after the goods are returned to the warehouse.

Note: One year after receiving the goods, we only provide warranty services and do not provide refunds, returns, or exchange services. For more warranty information, please see our warranty policy.